REFUND/CANCELLATION POLICY
CHANGES ON ORDERS:
- Buyers are allowed to make changes to orders places within 12 hours of making their purchases
- We don’t accept changes of orders outside the 12 hours window because our orders are automatically sent to our fulfilment and logistics for processing the next morning
- Buyers are not allowed to cancel their purchases after their orders are placed
- If you made a mistake with your order details or shipping address. Please sent us a email to contact@sofacovermaker.com ASAP and we’ll do our best to support you!
REFUND POLICY
- Our refund policy lasts for 7 days
- If you wish to request for a refund, you must wait till you receive your product before you return the package in its new, unused, original condition book to us
- Unfortunately, customers will be responsible for shipping the items back to our warehouse at their cost. Once we receive your items inspect the product, we’ll grant you the full refund
- Note: Our team will inspect/verify the photos before we issue out a replacement (or) refund
- Sofa Cover Maker has the right to refuse any replacement and refund if it doesn’t meet he above criteria
LATE OR MISSING REFUNDS (IF APPLICABLE)
- If you have not received a refund yet, check your bank account again and contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of these and still have not received your refund yet, please contact us through submitting a ticket at our website contact us page
REPLACEMENT POLICIES
- If you received an item that is damaged or faulty we will happily replace the items at no additional cost to you
- Please contact us within 48 hours after receiving your order
- Should you receive an item that is the wrong color or size than the one you originally order, please email us a picture of the items showing the size tag and its original packaging within 48 hours upon receipt of the order to get a replacement
- We can only offer you replacement at no additional cost if it fails under below criteria
- Items are faulty, damaged/broken or spoiled upon arrival
- We sent wrong item – Size, Style and Color
- Parcels that is lost in transit
- After 48 hours of receiving the items, buyers can no longer request for item replacement for any reason
NOTE: Sofa Cover Maker will not be held liable to any lost or misrouted parcels. Please ensure that all the information you have provided is correct before submitting your orders to prevent losses in mail or other mishaps from happening
Any other questions, please contact our team to help you at contact@sofacovermaker.com